Order cancellations are accepted up until it is stamped in the case of a personalized planner. Please email us at firstname.lastname@example.org if you wish to cancel your order.
If you are not entirely satisfied with your purchase, we are here to help. We do not offer refunds for personalized products but we are able to replace them. Replacement requests are accepted within 7 days of delivery. Linda Tong Planners is not responsible for issues as a result of incorrect shipping information, lost, or stolen packages.
Each order is shipped through USPS Priority Mail or UPS. We are not liable for any mistakes made by USPS or the amount of time that it takes to ship after we send it to the post office. We are also not responsible for any customs or import fees when shipping internationally.
Personalized Planners are generally non-refundable since they are individually personalized for each person, unless there are special circumstances. Each personalized planner is hand stamped, so there may be some imperfections within the monthly personalized pages. We carefully review the severity of possible mistakes before the continuation of each planner. If the request for replacement is the result of an error of our behalf in your planner, we may be able to accommodate your request for a new planner or refund.
Digital files are non-refundable, since full access is granted to each file once the purchase is complete.
If you would like to request a replacement, please contact us at email@example.com with your order number and reason you would like to make a return and we will respond with further instructions.